Version 5.0 · Last updated: September 25, 2026
Courtesy translation: in case of any discrepancy, the Spanish version prevails.
These Terms and conditions (the "Terms") govern the purchase of the online sessions provided by Norma Nicole Chica Chiriboga, who works under the trade name "Normachica" (hereinafter, "the Professional"), through the website www.normachica.com and the booking platform app.normachica.com (together, "the Platform"). Please read them before booking: by creating your account and purchasing a service you accept them.
Sessions are provided exclusively online and always personally by the Professional. The Platform is not an emergency service. If you are at risk, call the emergency services in your country (112 in the European Union; 024, the suicide prevention helpline, in Spain).
Through the Platform you can purchase:
The price, duration and conditions of each service are shown on the Platform before purchase. The services are intended to support emotional wellbeing and personal growth. The Platform is the tool the Professional uses to manage her own appointments: it does not act as an intermediary between professionals or assign other therapists.
No courses or subscriptions are offered at present. If they are offered in the future, they will have their own conditions, published before purchase.
The services are aimed mainly at people living in Spain and are provided across borders under the freedom to provide services (Article 56 of the Treaty on the Functioning of the European Union).
The contract is concluded when you receive the confirmation. You can view and save these Terms at any time at www.normachica.com/terminos-y-condiciones/.
7.1 Free cancellation. You can cancel a session free of charge up to 24 hours before the scheduled time. If you had already paid, we refund the full amount.
7.2 Late cancellation and no-show. If you cancel less than 24 hours in advance or do not join without notice, the full session is charged: if it was paid it is not refunded and, if it was part of a pack, it is deducted from the pack.
7.3 Change of date. You can request a change of date by writing to the Professional at least 24 hours in advance, free of charge and subject to availability. With less than 24 hours' notice, point 7.2 applies. If more than three changes with less than 24 hours' notice occur within 30 days, the Professional may apply point 7.2 or limit changes, notifying you in writing.
7.4 Cancellation by the Professional. If the Professional cancels, she will notify you as soon as possible and you choose between a new date or a full refund.
7.5 All of the above applies without prejudice to your right of withdrawal (section 9).
8.1 Prices. Prices are shown in euros and are final. No VAT is charged (small business scheme, § 6(1) no. 27 of the Austrian UStG), as stated on the invoice.
8.2 Payment. Payments are processed through Stripe, a PCI-DSS certified provider. The Professional does not store your card details.
8.3 Automatic charge (optional). This only applies if you sign the automatic charge mandate on the Platform and save a payment method. It covers sessions that the Professional books for you and that remain awaiting payment: the charge is made in the 24 hours before the appointment, only for appointments created at least 48 hours in advance, and you receive an email notice at least 24 hours beforehand. You can revoke the mandate at any time from your Profile, free of charge.
8.4 Session packs. The sessions in a pack can be used for 90 days from purchase. Sessions not used within that period expire, unless there is a justified and documented reason (for example serious illness, hospitalisation, pregnancy or birth, or force majeure), in which case the Professional may grant a proportional extension. This does not affect your right of withdrawal (section 9).
8.5 Refunds. Refunds are made to the original payment method, usually within 5 to 10 working days, and in the case of withdrawal within the period stated in section 9.
8.6 Discount codes. These are governed by the conditions stated when they are issued. Unless otherwise stated, they cannot be combined or exchanged for cash.
9.1 Period. You have 14 calendar days from the conclusion of the contract to withdraw without giving a reason.
9.2 Sessions within the period. If you book a session that will take place within those 14 days, by booking you expressly request that it be provided on that date. If you withdraw before the session, we refund the full amount. Once the session has taken place, you lose the right of withdrawal for that session (Article 16(a) of Directive 2011/83/EU; in Spain, Article 103(a) of the TRLGDCU).
9.3 Packs. You can withdraw from a pack within 14 days of purchase. If you have already had some sessions, we refund the amount for the sessions not taken; sessions taken are calculated in proportion to the pack price. Example: 4-session pack for €220 (€55 per session) with 1 session taken → refund of €165.
9.4 How to withdraw. Send an unequivocal statement to info@normachica.com with your name, the service and the date of purchase, or use the model form in the Annex. It is enough to send it before the period ends.
9.5 Refund. We refund the amounts due within 14 days at most from receipt of your communication, using the same means of payment and at no cost to you.
10.1 Informed consent. Before your first paid session you will sign the informed consent in your personal area. You can ask the Professional for any clarification.
10.2 Video call. Sessions take place by video call through the Platform, over an encrypted connection. Recording is prohibited for both parties.
10.3 Confidentiality. What you share is protected by professional secrecy, in accordance with applicable law and the Code of Ethics for Psychologists.
10.4 End of the professional relationship. You can stop booking whenever you wish. The Professional may end the relationship when, in her professional judgement, she considers she is not the right help for you or for another justified reason; in that case she will, where possible, refer you to other resources or professionals and refund any prepaid sessions not taken.
10.5 Emergencies. Neither the Professional nor the Platform provides emergency assistance. In an emergency, call 112 (European Union) or 024 (suicide prevention, Spain).
11.1 Use. Messaging is for organisational matters: schedules, appointments and documents. It is not an emergency channel, does not replace sessions, and replies may not be immediate.
11.2 Who reads messages. Only the Professional. Messages are not monitored; they are only accessed to provide technical support at your request or because of a legal obligation or an order from an authority, and every access is logged.
11.3 Retention. Messages are kept for 36 months from sending to protect both parties in case of possible claims, and are then deleted.
11.4 Notifications. You receive an email if a message has been unread for more than 24 hours. You can change this in your profile settings.
11.5 Misuse. If messaging is used abusively (offensive content, spam), the Professional may suspend this feature, notifying you in writing beforehand.
12.1 The Professional provides her services with the required professional diligence and is liable for them in accordance with the law.
12.2 The Professional endeavours to keep the Platform working properly, but is not liable for interruptions due to scheduled maintenance (announced in advance), failures of your devices or connection, or third-party services outside her control. If a session cannot take place because of a technical problem with the Platform, it is rescheduled free of charge or refunded, at your choice.
12.3 Force majeure. The Professional is not liable for failures or delays caused by unforeseeable events beyond her reasonable control (for example cyberattacks, general internet outages, power cuts or natural disasters). She will notify you without delay and refund what you paid for services not provided.
12.4 Nothing in these Terms limits any liability that cannot be limited under consumer protection law.
If you seriously breach these Terms (for example by recording sessions, abusive behaviour, fraudulent use or non-payment), the Professional may suspend or close your access, notifying you by email. In that case prepaid sessions not taken are refunded, minus any amounts due for late cancellations or no-shows (section 7).
The texts, images, logos, design and materials of the Platform belong to the owner or her licensors. You may use them only for personal and private purposes; reproducing, distributing, publicly communicating or modifying them without written permission is not allowed.
The processing of your personal data, including health data, is explained in the Privacy policy. The Platform's database is hosted in the European Union (Ireland); some providers may process data from the United States with the safeguards described in that policy.
The Professional may only change these Terms for justified reasons: legal changes, technical changes to the Platform or changes to the services or prices. She will notify you by email or on the Platform at least 15 days in advance. Changes do not affect sessions already purchased. If you do not accept them, you can terminate the contract before they take effect by writing to info@normachica.com, free of charge and with a refund of any prepaid sessions not taken.
These Terms are governed by Austrian law. This choice does not deprive you of the protection afforded by the mandatory rules of the country where you have your habitual residence (Article 6(2) of the Rome I Regulation); for example, if you live in Spain, Royal Legislative Decree 1/2007 (TRLGDCU).
Before taking other steps, you can write to info@normachica.com to seek an amicable solution. If none is reached, the courts of your place of residence will have jurisdiction (Article 18 of Regulation (EU) 1215/2012). If you live in Spain, you can also propose submitting the dispute to the Consumer Arbitration System (Sistema Arbitral de Consumo); this is voluntary and requires the agreement of both parties.
The rights granted to you by consumer law cannot be waived (in Spain, Article 10 of the TRLGDCU). If any clause of these Terms is declared void, the rest remains valid.
Only complete and send this form if you wish to withdraw from the contract.
To Norma Nicole Chica Chiriboga (Normachica), Austria, info@normachica.com:
I hereby give notice that I withdraw from my contract for the provision of the following service: ______________________
Purchased on: ______________________
Name: ______________________
Address: ______________________
Signature (only if this form is submitted on paper): ______________________
Date: ______________________
By using the Platform, you confirm that you have read and understood these Terms. Book a session